Back when I originally purchased your two product bundle I accidentally made a double purchase. You refunded one and disabled two of the licenses, but the other two licenses should still be valid. It seems that because they’re connected to the refund the two valid licenses will not allow me to download the product still. Could you fix this for me please?
I’m still not sure what happened on this purchase.
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Payment: |
7147 |
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Payment Status: |
Refunded |
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Payment Method: |
PayPal |
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Date: |
March 19, 2021 |
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Subtotal: |
$60.00 |
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Total Price: |
$60.00 |
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License Keys: |
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Swiss Knife Pro |
3cd881030537cd8667b0bb6fd4e84811 |
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Swiss Knife Pro (disabled) |
6a7d468f54705314c4f093b7f7a3316d |
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Scripts Organizer |
5bff33706937ba24598684a8c1e11fa9 |
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Scripts Organizer (disabled) |
a4f85921d2551a1f80629d30f50b2562 |
Hello, What I can see you are refunded for swiss knife ( both of them ) and scripts organizer ( both of them ).
You actually don’t have them anymore. Not sure why EDD is not displaying (disabled) but I can delete those licences for you so you know that you don’t have those products anymore.