Hi there
I purchase Swiss Knife Pro on October 20, 2021. Payment number 31036. Amount $45.00. Username and email address: [email protected]
When I tried to log in today, I kept on receiving a login error even though I had previously logged in with the exact same details. When I clicked the Forgot password link and entered my registered email address, being [email protected], I received the following email:
“Someone has requested a password reset for the following account:
Site Name: dplugins.com
Username: [email protected]
If this was a mistake, ignore this email and nothing will happen.
To reset your password, visit the following address:
This password reset request originated from the IP address 165.73.178.24.”
I followed the link and reset my password.
However when I wanted to open a support ticket, although I was already logged in, I was requested to log in again. I tried to do so using my [email protected] email address. This time I received the following message:
“ERROR:A user could not be found with this email address.”
Despite repeated efforts, and though I can log in at the normal login link, I can’t log in with my registered email address to create a support ticket. Hence that fact that I had to register a different email address, [email protected], just to open this ticket.
Please cancel my Swiss Knife Pro purchase and refund me the $45.00 I paid as this is still within your 30-day money-back guarantee period.
Thank you in advance.
Travis
Temporary password is set: 5^[email protected])v30h&[email protected]
My apologies for the repeated submitting of the support ticket. Every time I clicked the submit button it showed that the ticket was still a draft.
Please confirm the cancellation and refund of my purchase.
Payment refunded due to customer request
An Acquirer Reference Number (ARN) will be available in 1–3 business days.
16 Nov 2021, 17:38