I purchase Swiss Knife Pro on October 20, 2021. Payment number 31036. Amount $45.00. Username and email address: [email protected]
When I tried to log in today, I kept on receiving a login error even though I had previously logged in with the exact same details. When I clicked the Forgot password link and entered my registered email address, being [email protected], I received the following email:
“Someone has requested a password reset for the following account:
Site Name: dplugins.com
Username: [email protected]
If this was a mistake, ignore this email and nothing will happen.
To reset your password, visit the following address:
This password reset request originated from the IP address 22.214.171.124.”
I followed the link and reset my password.
However when I wanted to open a support ticket, although I was already logged in, I was requested to log in again. I tried to do so using my [email protected] email address. This time I received the following message:
“ERROR:A user could not be found with this email address.”
Despite repeated efforts, and though I can log in at the normal login link, I can’t log in with my registered email address to create a support ticket. Hence that fact that I had to register a different email address, [email protected], just to open this ticket.
Please cancel my Swiss Knife Pro purchase and refund me the $45.00 I paid as this is still within your 30-day money-back guarantee period.
Thank you in advance.